![]() ![]() We spent thousands of dollars on a quality furniture with Ashleys and almost a thousand dollars on a protection program that is a joke. ![]() Montage furniture services cracked#Then his head board seem loose and one morning he woke up the wood had cracked and now his bed is on the floor I was told that I would be given a email of what is covered and I was told finger nail polish damage, punchers, scratches come on now are you serious I am in the process for asking for my refund I would have never spend 150.00 plus tax for a warranty that does not cover the head board, and frame of a bed that is ludacris and we where never explained in full detail what we where paying for with a 3 year old at the time I would have never purchased this warranty that didn't cover the main part of the bed I hope they offer that refund because it is no use to me if not I will go the mile to fight and let others know about montage I see now why Ashley's Furniture no longer uses them for their warranties they are a SCAM AND A RIP OFF ! When I called to file a claim things seems fishy when I told them my Son bed was loose and I already had to have slacks replaced within the 1 year manufactory warranty. I am having this same problem when I brought my Son a bed from Ashley Furniture in Nashville and I was told about a 5 year warranty what do we all think that mean that a 5 year warranty your furniture will be covered under any damage. Unless your problem is specifically stated in their policy as covered (and I mean specifically), odds are they will not help you. THEY ARE JUST LIKE EVERY "PROTECTION PLAN" SERVICER. DON'T WASTE YOUR MONEY, OR FUTURE TIME ON THIS COMPANY. THEIR POLICY IS SO AMBIGUOUS THAT THEY CAN DECLINE TO COVER JUST ABOUT EVERYTHING. I was led to believe I would receive a full refund with my written request.ĭO NOT PURCHASE ANYTHING FROM MONTAGE FURNITURE SERVICES. My conversation with customer service was not a cancelation of my policy, but a full refund of my purchase since the policy was useless to me. I called customer service again and they had prorated the check plus deducted a cancelation fee. Customer service stated I could write in a request for a refund of my purchase of the protection plan but when I received the check it was short $89. I consider a zipper to be a mechanism - MFS considers it to be a seam (but do not state this explicitly) which I now find out is not covered. The most recent is for a broken zipper that is holding in the cushion stuffing on my sofa. In the year since I purchased my furniture I have needed to use the protection plan twice. I was told this protection plan would cover absolutely cover anything. I purchased the 5-year protection plan from American Furniture Galleries on several pieces of Ashley Furniture including bedroom and living room furniture. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |